Frequently Asked Questions
How can we help?
Please find questions and answers to common queries below.
I have placed an order but not received confirmation email.
If your order has gone through successfully, you will receive an email with invoice and confirmation sometimes due to the PDF invoice being attached some email clients treat this as spam and is most likely ended up in your spam/junk folder. sometimes your email may bounce back, should this be the case then we would contact you via phone. We are always here to help, so if you have any issues then please do get in touch.
How long will my order take?
Most of our products are 3-5 working day turnaround from artwork approval. If the order is a reprint then no artwork approval is required. Expected delivery times may also be affected during periods of high order volume.
Which artwork formats do you accept
we can accept most formats including pdf, .psd, .ai, .eps, jpeg, .png or tiff. However to avoid additional artwork charges, we require an .eps ,pdf or ai file (vectored). Click here to see more on artwork guidlines
I can not see what I’m looking for. Do you supply it?
Most likely! currently we are still adding products to our website, should you not see what you are looking there is a high probability we will supply it. If you need help with your order, you can contact one of our helpful, informative and friendly team anytime between 8am to 5.30pm Monday to Friday (9am to 1pm on a Saturday) via phone or email.
Where can I find size guides?
Due to the fact we stock items from a wide range of suppliers we do not have one generic size guide on our site. However we generally provide a size guide per brand on the product page in the description.
What is your returns policy?
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for free (depending on circumstances) for a replacement or a full refund, in the unlikely event that you are not completely satisfied. If you have not requested a return within 14 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
Do you provide clothing samples?
Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.
Will I receive an artwork proof?
We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Our artwork team will look to proof out all orders within 24 working hours of orders being placed. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. Please check your proof carefully as we will not be responsible for errors once artwork has been approved by the customer for production.
How much do you charge for delivery?
Delivery is free on all orders over £125. A small charge of £7.99 is added to orders under this. This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man, where the total delivery charge for these areas is £20, and delivery may take 2 business days. We currently use Parcelforce OR DPD as our main carriers.
I only have the logo that’s on my website can you work with that?
Yes we can however it may need to be redrawn to remove the blurred edges into an .eps file. This usually costs around £15 upwards depending on the complexity of the logo/design. Included in this service we will provide you will all the correct files for future use.